Refund policy

At Second Life Keepsakes, each piece is lovingly handcrafted and made uniquely for you, using your personal inclusions. Because of the custom nature of our jewelry, returns and refunds are not accepted once an order has been created.

However, your satisfaction means everything to me. I personally guarantee the quality of every keepsake and will happily repair or replace any item that arrives damaged, defective or not as described.

If you experience an issue with your order, please contact me with photos and details so I can make it right.

Every keepsake is made with care, respect and attention to detail and I want you to love yours for a lifetime.