FAQ
Frequently Asked Questions
At Second Life Keepsakes, your memories are handled with the utmost care and respect. Below you’ll find answers to the most common questions about ordering, sending your inclusions, and caring for your keepsake jewelry.
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How do I ship my breastmilk?
Once your order is placed, you’ll receive a confirmation email with detailed packaging and shipping instructions, along with the address to send your inclusions.
If you do not see the email, please check your spam/junk folders. Still missing? Email info@secondlifekeepsakes.com and I’ll resend it right away.
Breastmilk Packaging Instructions:
Place milk in a breastmilk storage bag to prevent leaks.
Place the storage bag inside a second sealed zip-top bag.
Clearly label the outer bag with:
First and last name
Order number
Phone number
Email address
Ship in a padded bubble mailer or USPS small flat-rate box.
You are responsible for shipping costs.
Important: Never send the very last of your milk or inclusions. Second Life Keepsakes is not responsible for items lost in the mail.
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How much milk is needed?
Approximately 1 ounce.
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Can I send old, frozen, or spoiled milk?
Yes — fresh, expired, or frozen milk is fine. However:
Milk must be fully thawed before and during shipping.
If milk arrives with visible mold, it cannot be preserved. You will be notified immediately if this occurs.
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When will I receive my finished keepsake?
Current turnaround time is 6–8 weeks from the date your inclusions arrive.
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How do I know my inclusions are in my jewelry?
Integrity is the heart of my work. Each order is preserved one at a time, labeled, and safely stored until it is set into your keepsake and packaged for shipping. I treat every piece as if it were my own.
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How do I send ashes?
Send 1 teaspoon of ashes in a sealed zip-top bag.
Place that bag inside a second sealed zip-top bag.
Clearly label the outer bag with:
First and last name
Order number
Phone number
Email address
Place into a padded mailer or bubble envelope (approx. $5 shipping).
Any unused ashes will be returned with your completed keepsake.
Never send the very last of your inclusions.
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What other inclusions can you work with?
Breastmilk: 1 ounce, double-bagged
Placenta: 1 capsule
Ashes: 1 teaspoon (extra will be returned)
Umbilical cord: ½ stump, crushed
Hair: ~20 strands, 1 inch long, wrapped in paper or paper towel (no tape)
Soil: ½ teaspoon, completely dried
Flowers: 1–2 petals, completely dried, wrapped in paper or paper towel
Sand: ½ teaspoon
Fabric: 1 inch square piece
*If you have a custom request please email me.
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How do I care for my keepsake jewelry?
Remove jewelry before swimming, showering, or exposing it to water.
Avoid resizing keepsake rings, as it may damage the setting.
Store in a cool, dry place away from direct sunlight.
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